Jen Picotti

Jen is the multifamily industry’s leading educator and authority on resident retention, employee retention and reputation management. A noted author and highly followed blogger, she has spoken at such industry events as NAA, AIM, Multifamily Social Media Summit and Canada’s Landlord WebCon. Jen got her start in the industry with Shea Properties as Quality Manager, overseeing loyalty programs, productivity studies, process improvement initiatives, and organizational communication for the multifamily and commercial divisions.